Help inside the app
Every screen has built‑in visual help — click any control for a plain‑English explanation. No internet needed.
Support & contact
Help with Prodexa
Most answers are built right into the program — and the common questions are below. If you're still stuck, send us a message and we'll help.
Installing & warnings
New‑software warnings on first install are normal. The Download page explains exactly what to click.
Message us
Still stuck? Use the contact form below and we'll reply by email, on a best‑effort basis.
Common questions
Frequently asked
Where is my licence key?
It's shown on screen the moment your payment completes, and emailed to you as well. New‑sender emails sometimes land in junk, so check there. Lost it? Message us with the address you bought with and we'll resend it.
How do I enter my key?
In Prodexa, open the File menu (top left), choose Enter licence key and paste it in. Copy the whole key — it starts with PRODEXA. — with no extra spaces. It unlocks the program permanently on that computer.
Windows says “Windows protected your PC”, or my antivirus flags it
This happens because Prodexa is new and not yet code‑signed — it's safe to install. Click More info then Run anyway. If antivirus flags it, choose Allow/Keep or add an exclusion. Full steps are on the Download page.
What happens after the 60‑day free trial?
The program becomes read‑only: you can still open every screen, view your data and export it — nothing is deleted. Entering a licence key restores saving, at any time.
Which version of Windows do I need?
Windows 10 or 11 (64‑bit). Prodexa installs into your own user area, so it doesn't need an administrator password.
Is my data private?
Yes. Your recipes, costs, suppliers and records are stored in files on your own computer. They are never uploaded to us or held in any cloud.
Do you offer refunds?
The 60‑day free trial is your chance to evaluate the program in full before paying. Because the licence key is supplied immediately, it isn't refundable for a change of mind once sent — see the Terms. If something is genuinely faulty, contact us and we'll put it right.
My key won't work
Make sure you copied the whole key (it starts with PRODEXA.) with no spaces before or after. If it still won't accept, message us with the address you used to buy and we'll sort it out.
Contact us
Send a message
Got a question the FAQ doesn't answer? Send a message and we'll reply by email. Support is provided on a best‑effort basis.
Reporting a problem?
Tell us what you were trying to do, what happened instead, and include any on‑screen message — that helps us fix it quickly. We reply to the email address you enter, so please double‑check it.